.Clauses 7.2 and 7.3 of are dedicated to training, competence, and awareness, and the 2015 revision will include the same terms and requirements. The importance of competence and awareness is pretty self-explanatory; after all, it doesn’t matter how good your processes and documentation are – if people aren’t aware of what exists, then your will not be effective. We have examined ISO 9001 Training material in this previous blog:, but for the moment let us concentrate on competence and awareness. Competence and awareness: Where to startNot everyone in your organization needs to know every word of the ISO 9001 standard, and some schools of thought suggest that not everyone even needs to read the standard.
I personally disagree with that. Whenever I start an ISO 9001 implementation process with an organization, I begin with an implementation training session, which I normally end by asking everyone to read the standard, where applicable according to the size of the company, and sign to provide evidence for their that they have done so. In larger organizations, this may be limited to the project team, of course.
I believe, where practical, that this is fundamental; after all, how can you hope to achieve compliance and excellence against any standard if some team members are not fully aware of what the standard requires? Any employees who start with the organization during the process are asked to do likewise.
ISO 9001:2015 Essentials Part 3 - Duration: 11:35. Tcmc Quality Management Services 10,590 views.
So, that gets us started, but what now? Competence and awareness: How to maintainWhether you are on your journey toward accreditation, or simply trying to maintain your QMS after a successful audit, you need to ensure that competence and awareness are at the forefront of your thoughts.